Reimbursement processing: processing time.
The content of the article
Opening your personal account on Aliexpreswith you found the inscription in the status of the order - “processing of compensation”, which causes you a certain voltage and numerous questions?
Or do you expect a refund and more than once checked the status of your last order, but it remains unchanged, but the money is not returned?
What does "processing compensation" mean on Aliexpress,is it a long process and how to find out at what stage of compensation your order is located? How are things to return the money to the buyer to Alienskress? Consider this in the article.
Reimbursement for Aliexpress: what does this mean, how much will wait for the return of funds?
- On the Aliexpressthere may be many different statuses of orders. However, only one is embarrassed by new buyers. This status is "processing compensation."
- Some users begin to worry about the fact that some kind of error has occurred and therefore the status of "the order is expected to confirm".
- The user begins to suspect the resource Alienskressor a specific seller in fraud. Say, the package will not form at all, since the seller is a deceiver. But you should not worry about this.
Compensation for Aliexpress: what does this mean
To make the first order for Aliexpress, read the registration instructions http://activites.aliexpress.com/en/users_guide.php?spm\u003d2114.11020108.1000001.3.baq95h , searching for goods, payment and delivery on the official website here or read the article “How to register for Aliexpress in Russian and place an order” on our website.
These are the most likely reasons for gaining such a status:
- The world -known trading platform provides Chinese sellers with the opportunity to develop their business, and customers from all over the planet - enjoy high -quality goods acquired at a competitive price.
- Thus, the service does not directly take part in transactions between sellers and buyers, but acts as their intermediary.
- When the buyer draws up an order and pays, funds do not come instantly to the seller. Payment of the order to the seller arrives after changing the status of the order for Aliexpresson "Completed".
- The very fact of the formation and mandrel of mail according to the rules Aliexpress Not enough to transfer money from the buyer to the seller’s account. In this intermediate period, the received funds for goods are stored in the bank e Aliexpress.
- Users of the trading platform confirm the receipt of the parcel and only after that the seller receives payment.
Users of the trading platform confirm the receipt of the parcel and only after that the seller receives payment
The return to the buyer occurs:
- when applying for the cancellation of the order before the package is sent
- when the seller delayed the sentence of the order
- upon receipt of consent from the seller regarding the reimbursement of the amount of money for the already sent parcel
- if the parcel was not delivered within the prescribed time
- if an error occurs and the parcel is sent to another address
- if the goods are found defects
- if a product with damage
Money comes to the buyer’s account after making a positive verdict for the buyer’s claim (dispute). The registration of the return depends on the method of payment of the order chosen by the buyer for Aliexpress.
Money comes to the buyer's account after making a positive verdict for the buyer's claim
The return to the buyer to Aliexpress takes place according to the procedure that includes three time intervals:
- The first period - Waiting for compensation. System Aliexpress Carries out a refund to the account from which the order was paid. If the buyer's account is tied to the account on Aliexpress, tabout cash enters Alipay account.
- The second period Includes compensation processing. The amount of money is written off from the account Aliexpress. Next, the operation is processed with a payment system.
- The third period Includes the actual enrollment of money to the buyer's account.
Money paid by the buyer may return to him. This happens after the dispute is opened by the buyer and the successful result in the dispute, subject to the execution of the cancellation of the order. There are other situations that require a refund spent by the buyer to pay for the purchase, according to the rules of working with customers Aliexpress.
- The payment processing period includes the movement of the amount spent from Aliexpress to the buyer or to the seller. And if this period is short, then the buyer does not just not notice the intermediate status of the order.
- When delaying the processing period, the client may begin to worry. The status itself does not carry information about the future fate of the ordered goods.
- The main thing is to find out why this status appeared. Usually its appearance is preceded by the beginning of a dispute between the participants in the transaction. And they are a buyer and seller. At this time, the order remains in freezing.
The period of processing of funds includes moving money from Aliexpress to the buyer or to the seller
When the status of "processing of funds" appears on Aliexpress Money for the order placed by the buyer may return:
- seller (subject to the completed order)
- buyer (after the cancellation of the order and its closure)
- the winner of the dispute after making a final decision
- buyer (if the order is frozen and closed)
You can find out why the order purchased the status of “processing of funds” by opening the order itself. Here the buyer will open all the information about the current status of the order.
To find out for what reason the order purchased the status of “Order processing”, the following actions are required:
- go to the page "Payments of this order"
- see who is returning cash
- if there is a refund schedule, the funds will be accrued to the buyer
- in the absence of a schedule, the funds are returned to the seller
The buyer may have questions regarding the order if the status of “expected confirmation” changes to “processing of funds”. This change of status is explained simply: the order is considered completed and the term of its protection has expired, which means the buyer missed the period when it was possible to open a dispute.
The buyer may also be disturbed by the issue of receipt of funds when issuing a return on Aliexpress. When the money is transferred to the buyer’s account, and when - no?
It is worth expecting a refund, provided that the seller confirmed the cancellation of the order. Also, the money will be transferred to the buyer’s account if the order has not yet been formed and sent.
How much time does it take to make a refund:
You can find out about the duration of the procedure for crediting funds to the buyer's account on the resource itself Aliexpress.
- If the receipt of funds for the canceled order for a card account is expected, then the return is issued in 10 days. In some cases, the procedure is delayed.
- The same amount of money transfer to bank transfer lasts.
- If the buyer paid for the order through the payment systems Moneybookers, QIWI or WebMoney, then you can expect a return on 3-5 working days.
- When using a gift certificate during payment of the order and canceling this order, the money is returned to the buyer immediately by transferring to the buyer's account.
How long does the return last
Where to see and check the status of "processing compensation" on Aliexpress?
- Information regarding the stage of return of funds is contained in the “Payment” tab. It becomes affordable after the abolition of the order is placed.
The buyer can see the schedule of the refund when opening the tab. - The status of "processing compensation" is displayed if the money is still at Aliexpress. In the event that the money has already been transferred to the buyer, the status of the order "Compensation" is displayed.
- If the status of the order “Compensation” is displayed, then the money will be accrued to the buyer’s account for 3-15 business days.
Where to find information about compensation
- If the money does not receive money to the buyer’s account after registration of the return, then it is necessary to write to the Aliexpress support service. Just describe the problem in Russian.
- From the alienspress, the buyer can receive a message about confirmation of the return and that funds should already enter his account by time. In this case, the reason for the delay in receipt of money to the account must be sought in the bank, or contact the technical support of the payment system, the client of which is the buyer.
- The status of the order "Compensation processing" may remain after the money arrives at the account of the buyer. This is due to errors in the operation of the system.
The buyer may not notice the refund. For example, if it constantly uses a bank card, and at the time of transferring money from Alieskspress there was a certain amount of money on the card. Return in transactions appears the date when the order was paid.
The date of return of funds to the buyer’s account is not displayed. Therefore, money can return to the buyer imperceptibly.
- Waiting for the return of funds with Aliexpress, do not worry and worry in vain. Stell yourself: there are no cases when the return of funds did not come to the buyer after the cancellation of the order.
To see the status of an order for Aliexpress:
- you need to log in to the Aliexpress system
- go to personal account
- click on the tab "My orders"
- choose an order that interests
- click on the "Read more" button (it is located next to the order)
- after that, the buyer will be able to see the current order status
How to find out that the money will be accrued on the buyer's account?
- The fact that the fact of payment has been made can be found out by clicking on the order form. Next, you need to go to the Finance tab, and out of three available records to choose information about the return. This button looks like this - Refund Information.
- By clicking on it, you can find out about the fact of the transfer: date, amount of compensation. The refund will be made within 1-10 working days from the date indicated in the open tab.
- Important: if at the time of reimbursement of funds the buyer’s credit card is blocked, then there will be no ability to make changes to the payment system for the work of the return of the right amount. The problem that has arisen is solved by contacting the appropriate bank.