Is it possible to cancel the order for Aliexpress after and before paying for the order and after sending the goods? How to request a cancellation and how long does the cancellation of the order on Aliexpress?

How to cancel the order on Aliexpress And minimize your moral and material costs.

The content of the article

Causes and conditions for the cancellation of the order on Aliexpress

The table lists the standard reasons for the cancellation of the order for Aliexpress.

The standard reason for canceling the order for Aliexpress	The consequences of the cancellation for the seller and the buyer
I do not need this order.	The cancellation occurs due to the fault of the buyer. There are no penalties regarding the seller from the administration of the Aliexpress trading platform. In this case, subject to the honesty of the decency of the seller, the return of the money occurs quickly enough.
I mistakenly duplicated the order.
I ordered (-a) not the product that I wanted (-a).
The order processing time exceeds the specified deadlines.	The cancellation occurs through the fault of the seller. There are penalties regarding the seller by the administration of the Aliexpress trading site. This has a negative impact on the supplier rating. The refund occurs only after the completion of the dispute (dispute). The buyer can claim compensation not only of material, but also moral damage.
There is no product.
The cost of the order was increased by the seller without approval.
Sending the goods in the chosen way is impossible.
The seller refuses to conduct a dialogue with the buyer.

Important. According to the rules Aliexpress The abolition of the order is the mutual decision of the seller and the buyer.

This means that the seller who has fulfilled all the terms of the transaction and received confirmation of payment of the goods may refuse the buyer to cancel the order and continue to send it.

Take into account: the seller receives money in his account only after the buyer confirms the receipt of the goods and his satisfaction with its quality! Until this moment, the money is under the protection of the system Aliexpress.

Advice. Communicate with the seller in the appropriate dialog box. You can activate the window by clicking on the button Message to the seller.The button is on the product order page (see photo below).

In case of opening a dispute/dispute, you can provide a correspondence of the site administration as an evidence -based base confirming your case.

Location of the button message to the seller on the order page (Aliexpress website)

Advice. Do not pay for the order right away. Give yourself time to make a final decision. After all, it is not for nothing that they say that good thought comes from post faktum.

How to cancel the order for Aliexpress before payment?

According to the Rules, Aliexpress, the buyer has the right to pay for the selected goods within 20 days. If at the end of the specified period the payment was not received, the system can be canceled automatically.

The canceled order remains in the personal basket of the buyer, but his status changes to Completed . Simultaneously with a change in order status in the field Action A button appears Add to the basket again. The buyer can move the order to the submenu Remote orders menu Order management Using a button Trash can.

Location of the Garbage Brain button in the menu Management of orders Aliexpress

Conclusion: If you decide to refuse a product that you have not had time to pay, the system will cancel the transaction automatically, without any intervention on your part.

How to cancel the order for Aliexpress after payment, but before sending the goods?

1. The buyer can begin the procedure for canceling the order only after confirming the fact of payment. The confirmation time depends on the payment system used by the buyer. Payment from electronic wallets with digital money is confirmed for several minutes. Confirmation of payment made from a bank account may take several days. At the time of waiting, the order is assigned the status Checking the payment.

As soon as the seller confirms the payment of the order, the status of the order changes to Sending is expected, and in the field Action A button appears Cancel the order. Activating this button, the buyer begins the cancellation procedure.

The location of the button cancel the order in the menu management of orders on the site Aliexpress

2. When requesting an order cancellation, the buyer must indicate the grounds for canceling the transaction and activate the button Send. Standard reasons for canceling the order for Aliexpress are given in the table above in the text.

A pop -up window with a request for canceling the order on the Aliexpress website

Falling out a submenu with a list of possible grounds for canceling the order

3. As soon as the request for the cancellation of the order is sent, the corresponding message will appear on the order page: Your request for the abolition of the order awaits the supplier confirmation.

Message confirming the sending of the order for the abolition of the order

4. If the seller agrees to break the deal, the status will appear on the order page Payment processing. This means that the deal was terminated and the seller initiated a refund received for the goods.

Changing the status of the order after termination of the transaction

Important: not all sellers are ready to terminate the agreement if the buyer has already paid for the goods. Be extremely careful and carefully check the information that he provides. Ask the seller to provide you with the track number of your parcel and a photocopy or a scan of mail notification. If the seller ignores your request or provides false data, feel free to open the dispute and demand full compensation for your material costs.

Is it possible to cancel the order for Aliexpress after sending the goods?

After sending the goods, it is impossible to cancel the order!

Automatic abolition of the order for Aliexpress

Automatic abolition of the order on Aliexpress occurs only in the absence of payment, i.e. The buyer placed an order, but did not pay it within 20 days.

Will money return when canceling an order for Aliexpress?

Refund when canceling the order for Aliexpress It is guaranteed by the customer protection system of this trading platform.

Money will not be returned only if

the system received confirmation of the receipt of the goods by the buyer, and the quality of the goods received fully satisfies the buyer;
the dispute is resolved in favor of the seller.

How long does the cancellation of the order on Aliexpress last?

The procedure for canceling the order and refund takes about 20 days.