Find out what to do if the clothes or shoes ordered by you in the Lamoda store did not fit you in size.
The content of the article
The risk of acquiring a thing that is not suitable in size is one of the largest risks accompanying purchases on the Internet. This happens on Lamoda, even despite the service of fitting. What to do? Is it possible to exchange or return?
What to do if the size does not fit in the order from Lamoda, how to change?
Important: for the first order on the Lamoda website, read the instructions on the site hereor call specialists to managers who politely help to place an order. Free round -the -clock phone numbers:
For residents of Moscow: +7 (495) 134-00-40
For regions: 8 800 333-14-48
Additional information can be viewed on the site http://www.lamoda.ru/help/
Lamoda is a multi-brand Internet blitch in which you can find clothes and shoes for the whole family. Before stopping to place an order for your favorite thing, you need to study the dimensional tables on the store’s website. It will also be useful to read the article " Lamoda is a table of size of women's, men's and children's clothing, shoes, gloves, headdress, underwear, belts. How to determine the size of clothing, shoes, gloves, headdress, underwear, belts on Lamoda?».
If you have even the slightest doubts about the size of the size, you can be safe:
- Contact the store consultant to clarify the size.
- Order two at once and use the fitting service. You look at what suits you, sits on you better, buy it, and return the second to the store immediately and for free. How many sizes of one thing you can order, read in the article " Is it possible to order several sizes of the same clothing on Lamoda at once? How many things can be ordered as much as possible for Lamoda in one order?«.
You can return the clothes from Lamoda, which did not fit in size to the store.
If you bought clothes or shoes through a courier or with delivery by mail, and later found that the size is not suitable for you, you can return it if:
- no more than 14 days have passed since the purchase
- you did not damage the packaging of the goods, did not take off the labels from it
- the goods have come inadequate quality (for example, with a marriage)
- the goods came of good quality, but did not fit you in size
- you did not operate the thing, retained its presentation
You can fill the return form online.
The return procedure is as follows:
- See if the form was attached to the product for its return. If not, you need to go to the Lamoda website, in the "My Orders" section, find a product of good quality goods and fill out the online return form.
- You can read about how online form is filled here.
- About how the application for a return is filled out, read here.
- When filling out the online form is completed, the document will come to you by e -mail. It should be saved on a computer and printed.
- On the printed form, put your signature.
- Attach a copy of your passport and commodity check to the application. You send all this together with the things that have not come up in size to Lamoda.
The form for the return of goods to Lamoda.
Important: in the online form in the “Reason” field, indicate that clothes or shoes did not fit you in size-it turned out to be more or smaller.
The return of clothing or shoes, if the size has not come up, you can make by mail or through a pickup point.
You can see the address to which the package with return is sent by mail. Please note that payment of shipping will be entrusted to you.
Conditions of return by mail.
If not far from you there is a item of issuing Lamoda goods, you can return there.
Return conditions to the issue point.
If you bought clothes or shoes for Lamoda and took it at the Pick-up.ru issuance point or pickpoint postmate, follow the instructions in the picture below.
Return conditions to the Pick-up.ru issue point or postmate pickpoint.
The deadline for returning money for clothes or shoes from the Lamoda store, which did not fit in size, depends on how you made a refund. The store, on the other hand, transfer the money back to the buyer no later than 10 days from the date of receipt of his returned thing.
Important: the return of money to the card usually occurs faster than mail.
How does the exchange of size for Lamoda happen if the wrong size was sent?
If Lamoda sent you clothes or shoes of the wrong amount that you ordered, it can be returned to you in one of the above methods. Only in this case, payment for shipping to go to the store.
If Lamoda mistakenly sent you the wrong size, the forwarding when returning will be free for you.