Is it worth taking a guarantee of exchange, return and repair on Ali Extress: reviews. How to use the guarantee of exchange, return and repair to Aliexpress and what is better: warranty of exchange or repair?

Replacement, exchange, refund and repair warranty Aliexpress.

The content of the article

If you buy for the first time on Aliexpress Phone, car radio, smartphone or other electronics, then an article on the guarantee of exchange, return and repair on this trading platform, on the existing advantages and minuses of the current program of warranty obligations will help you find answers to the most frequently arising questions.

You will learn about the pitfalls with which you may encounter when buying expensive electronics, and also learn whether it makes sense to buy an additional guarantee.

Is there a guarantee on phones, car radio, smartphones, devices, electronics to Aliexpress?

In the online store Aliexpress The program of warranty obligations is working. But not to all buyers acquiring smartphones or tablets, it is known about the existence of a free warranty repair service for the acquired in Aliexpresstechnique. Consider more details of warranty obligations from Aliexpress.

Not to all buyers acquiring smartphones or tablets, it is known about the existence of a free warranty repair service for the equipment acquired in Aliexpress

Previously on Aliexpress Buyers acquired techniques without warranty. It was possible to take a guarantee for an expensive purchase of a guarantee.
The seller's task included only timely sending of goods, the receipt of which the buyer had to confirm. Everything that happened with the sent technique on, the seller was not interested.
And if the cheap phone or tablet, having pleased the owner for the first few weeks, suddenly failed, then repairing the breakdown was for their money. Find a master who would take on the repair of the Chinese brand technique was a challenge: not all workshops took such equipment.

Find out whether the warranty is provided on the device on the product page.

Most recently, the administration of the trading platform Aliexpress I told the users that buying a mobile device or tablet, you can make a guarantee or exchange for a small additional fee.
Read more about this on the official site.

In case of damage to a product or detection upon receipt of the parcel of any defects, minor guarantee costs will pay off, because the repair will be produced with significant savings.

The warranty can be ordered for equipment, such as a telephone, smartphone, tablet, car radio, electronics.

How the warranty works

You will be confident that if the purchased goods stop working during the year, you can count on warranty service, and this is a tangible savings. The warranty is provided for online retailer buyers from Russia, USA, Spain.

What is meant by the warranty obligation Aliexpress?

The warranty conditions are that the buyer receives the right to appeal to an authorized service center of his city (and this is more than 80 Russian cities) for the repair of technology.
If the warranty event occurs, the buyer can also send equipment to Moscow, where the product repair will be carried out. It is worth noting that repairs in case of breakdown is possible on the day 16 after receiving the parcel.

Companies that carry out warranty service

If the breakdown was detected earlier, the buyer can contact the seller and solve this issue.
Smartphones Aliexpresswe use the Russian buyers with particularly popular, because mobile devices of good quality are sold at the resource and at a bargain price. Wajister carranty service.

The warranty can be issued:

all smartphones with Android, iOS, Windows, Symbian OS operating systems (for keypads, warranty service does not apply)
on tablets with Android, iOS, Windows operating systems

In the service center Repair equipment AillaskPressit is carried out within 20 days. If the repair is needed more time, then employees will offer the client to exchange the device to a new or its cost will be compensated.

The warranty can be issued on the phones, smartphones, car radio, tablets

How does the exchange warranty work and return to Aliexpress?

Order a guarantee by Aliexpress It is possible when placing an order on your phone or tablet. The order paper design provides the option to purchase a guarantee or the possibility of making a period of 1 year.
Warranty service on AillaskPressmachine several companies. The buyer chooses that company and the type of warranty that is more suitable for him.
After that, you can move to the order.

Warranty repair for goods

How to use a guarantee of exchange, return and repair to Aliexpress?

Buyers of equipment on Aliexpress Can take advantage of two types of warranty:

"Warranty Exchange"
"Repair Warranty"

Only one type of guarantee is applied to each product, and it is purchased directly when making the purchase of goods. The buyer cannot purchase a separate service "Repair Warranty for 1 year". Warranty service is carried out in the country where the goods were delivered.

How to use a guarantee

Conditions for warranty service Ali Spress in Russia in Wistech-Service and Tomrepair service centers

If the buyer has not ordered the service of warranty service when buying equipment on, then for its repair will have to pay their blood.
The warranty service does not have a fixed price. Its value depends on the cost of goods and is 4-7% of this amount.
If you have received a defective product, then in the first 15 days on the trading platform there is a program for the protection of buyers. This means that when detecting defects or malfunctions, the buyer opens a dispute with the seller and money returns to him.

Conditions for the warranty on Aliexpress

Aliexpress repair warranty

Warranty exchange or repair decorated, how will it act?

If acquired by Aliexpress The product has ceased to work, then the buyer needs to go to the AliesskPress main page.
Press the " Personal Area".
Press the button "My orders«.
On the page that opens, specify a unit of equipment that has failed and click on the link "Take advantage of the guarantee".
After that, you must enter the contact details in the blank and set out the problem. When the application is confirmed, the Buyer needs to send a failed product for repairs.
Next, you should send access to support WiseTech-Service and Tomrepair, specifying the order number on Aliexpress. It is WiseTech-Service and Tomrepair that are direct performers for repair services. Expenses for shipment pays the firm if the broken thing falls under the guarantee.
It will only be necessary to wait for a mobile device, tablet or other technology from repair completely in working condition.
The warranty period lasts before replacing or returning faulty techniques, after which the service provided by the Buyer for this order is considered invalid.
When contacting the service center with a breakdown, which is not warranty, repair and shipment are carried out at the expense of the buyer.

How is the complaint processed when exchanging on Aliexpress?

When applying for exchange for the address specified in the formation, a faulty device, the buyer can bring to the service center itself, or take advantage of courier delivery. Application time is 20 days.
After this period, the client receives a new device.

The duration of application processing is explained by the passage of check in five stages:

the buyer's appeal is sent and the file on which the breakdown is visible is the essence of the complaint.
employees check the complaint
it is expected to obtain a device and checks it is carried out, the causes of the failure are checked.
Decision on the repair or exchange of the device for a new model

What cases are the warranty AlExpress does not apply?

Refundant warranty Aliexpress Does not apply to:

copies of products or stolen specimens
if the buyer has accurately used the device, which led to damage
with improper operation, transportation, storage, connecting
if the client did not comply with the rules for the care of the device
If the device damaged marking indicating the serial number
if serial has some changes, removed or almost not visible
with a violation of the integrity of the control seal (if it is provided by the manufacturer)
out of Warranty
in the presence of damage caused by natural wear
with an early replacement of fully or produced or payment compensation for the cost of the device to the buyer

For what cases, the warranty AlExpress does not apply

What is better: warranty of exchange or repair for Aliexpress?

Millions of buyers Aliexpress Interested in the question: "What is it better to choose when buying Chinese technology: repair warranty or exchange warranty?".

The video presented below describes in detail how different the guarantee is different, what is the cost of the service.

Video: What to choose a warranty exchange or repair

Refund warranty, exchange and repair on AlExpress: reviews

Maxim, 29 years old: "I bought the MEIZU M3S MINI on Aliexpress. Issued a guarantee for exchange. The phone immediately found a breakdown. The problem occurred at the form of filling the form after clicking on the "Send Warranty" button. Aliexpress did not send a reference to the desired shape, redirecting to that option, which is not valid. But even after sending my appeal, I'm not sure that the phone will change, because completely incomprehensible conditions of sending came: it was necessary to send the device only with a courier. But how to be if the courier deliver the phone on the day off or no time? In a word, it would be easier to repair at his own expense. "

Paul, 48 years: Bought on Aliexpress Phone Leagoo Shark1. There was a problem with the camera (not focused). Such a breakdown can be easily corrected: just correct the gum around the chamber module. But since I was issued a guarantee, I decided to go through a more complex, but less expensive way: after registration, the device sent the device to the address indicated in the formation. A proposal from Aliexpress for replacement or monetary compensation has been received. The money did not come for a long time, because I had to contact online support. "

Catherine, 35 years old: "Ordered a guarantee for a smartphone that bought on Ali Spress. I paid not much, shortly after the purchase, the smartphone stopped working and had to use the warranty. After the month of correspondence, sending a broken smartphone to the service center, I got a new serviceable. "

Vitaly, 42 years old: "I bought a phone for Aliexpress. Issued a guarantee. But I do not think that she will come in handy to me, as the phone works without failures.