15 important rules of business etiquette. Business Dresser, Business Gestures

What can be done to attract the attention of the boss and improve the corporate climate? Business communication, gestures and communications in the article and 15 important rules of business etiquette.

Business Dress

Appearance is one of the main trumps in the field of business communications and communication. It is starting with it, the opponent can make the first human assessment and to form the first idea of \u200b\u200bhis abilities and the image of thinking. Even such skills as logic or intuition are inferior before the initial presentation of the image and go to the background.

The concept of business dress code can be attributed to a number of unshakable rules, thanks to which a person working for the company is able to be its representative and fully personify it. Therefore, the adherence to the dress-code established by the company is very important and affects both further cooperation with the company and for career growth.

V Male Business dress code uses: suit, white shirt, tie, belt, shoes.

V Women Clothing shape used: trouser suits, suits with skirt or dress.

To maintain a reference sample of a successful business person, you must meet all the requirements of the business style, for example: do not use white socks with dark pants or not to use a lot of cosmetics, as in the first and in the second case it can attract special attention or condemnation in the eyes of employees.

professionally selected Businesswear

Speech etiquette: competent speech

Returning from the general idea of \u200b\u200bhow the business person should look like, it is worth mentioning the second paragraph relative to the presentability and communication in the company's structures, namely, it will be about business communication and speech etiquette.

It is important to remember that the Multilateral officer is appreciated, which is capable of expressing his thoughts is structured, clearly, accurately and in a logical form. In other words, this person must be quite erudite and is able to socially communicate on the topics discussed.

Speech etiquette also welcomes the rules of morality, the manner, the relevance of speech, corporate etiquette and categorically prohibits the use of abnormative vocabulary.

speech etiquette at work

Video: "Voice"

Respectful attitude to the interlocutor

A successful result is influenced by the productive and loyal interaction of employees within the organization. In communication, it is important to adhere to understanding the situation and limit the manifestation of aggression. It is important to remember that the interlocutor is possible in a state of stress or depressed by other emotional conditions, and in order not to aggravate the situation worth paying attention from the interlocutor on a third-party topic.

Best talk to the opponent equally, listen to so much to listen to yourself. Thus, you can get rid of hostility and contribute to the development of relations within the organization.

respect within the company - the key to success

The ability to negotiate

Unlike conversations and communication within the collective, the ability to negotiate requires special practical skills without which the negotiations will not be able to.

The art of negotiations is determined by:

• clear knowledge of the topic
• its details and aspects
• personal control and control of emotions
• characteristics of speaker
• the possibility of contact with any participant of negotiations
• the opportunity to appeal with the requirements and suggestions
• mutual satisfaction of requests

With full preparation or when improvised, knowing these aspects can be prepared for negotiations.

charismatic speaker

Skill listen and hear

Despite the general morphological root, these concepts are performed different from each other and have a separate presentation and meaning.

Skill listen, It is possible to characterize the ability to challenge the decision or even more specifically the ability to pay attention. This is due to the fact that a person is mostly filtered by perceived information, acting on the priority of personal values \u200b\u200bor ambitions.

Regarding skill hear, We can say that this concept is at most related to the situation when the opponent is able to feel empathy and to dive into the topic of the interlocutor. In these moments he is able to not only hear, but also to empathize, to respond, to reflect, to offer, to solve or more generally - to act.

the audience hears the speaker

Business gesture

Often in business processes are supervised choreographic staging and transfer of information. They include body language, facial expression images, as well as pantomime.

All of these methods can be called by our daily habits, but still they are our worst enemies. Any experienced person, whether he is a doctor, a psychiatrist or a lawyer, can take advantage of or to predict future behavior. In cases where it would be desirable to avoid this, it is advisable to practice on their habits and are as a whole.

Experienced professionals in the field of law, repeatedly raise the level of consciousness of ownership and control of their movements, which directly affects their performance in difficult situations.

Some of the most renowned business gesture:

• "Closed position ' Characterized by crossing the hands, calm demeanor, or vice versa anxiety or indifference. It says that a person is not interested in the topic or he is busy with other thoughts.
• "Tapping" Or fingers or feet on the floor, these gestures to instantly hide the conversation. From such a person should not wait impatience or indifference with respect to the topic of conversation.
• When the interlocutor is often touching, puts or pulls his hair. This suggests that it is either not confident or experienced the fear in relation to something at the moment.

gestures and facial expressions employee

business accessories

Accessories in business no less relevant and compelling than clothes. There are many clichés on by business people, of whom accepted it can be assumed that a business person should have a case or a small handbag for different papers and so on.

Often as business people use accessories:

• fine Wallets, executed in dark brown, which have compartments for business cards
• expensive pens, custom engraved with a nominal
• leather case, briefcase or handbag
• glasses
• hats modern taste
• clock famous brand
• dark umbrella from the rain

leather, paper accessories

The order on the desktop in the office

Managers, entrepreneurs and other office workers with a single issue are addressed to many psychologists: how to arrange order in your working atmosphere? In such conditions, the psychologist begins to assess the premises, the preferences of the employee, its emotional state and is the preferred conditions for work. It is convenient and good, but it can be done on your own.

It is important to learn how to control the order of both outside and inside your head.

informal office

To organize order on your desktop and in the office, you first need to rethink a little the need and usefulness of some things. There is a three-step system of action that will help solve all the problems with unnecessary things in the office.

First step. Get rid of extra or unnecessary things.
Exploring the office, it is necessary to determine for yourself what things can be useful, and which have long been without a case, and maybe they were left at all. This applies to all cells, bedside tables, cabinets, safes and a common framework of the area of \u200b\u200bthe room. It may be unnecessary wires, stickers or notes on the shelves, packaging of clips or even source pencils.

The second step. Functional grouping items.
In order to know where you can find the necessary subject, it is recommended to group them several categories on functionality. For example: files, folder and printed sheets in the first category, and wet napkins, wash liquid and perfume in the second.

Third step. Order in order
It is recommended to use on the table only the most necessary items, reducing the total number of them to a minimum, thereby supporting the freedom to work. Use the hierarchy and destination boxes, that is, the first two to pay for the most necessary in work, and the last two for documents and rarely used accessories.

carefully grouped items on the desktop

Telephone etiquette

In the telephone business style of communication, it takes careful following the rules, alignment of the voice, timbre, as well as special phrases and the functions of the phone itself, so the telephone etiquette is divided into subparagraphs with special rules.

1. Before proceeding with telephone calls, you need to take a voice using special operations, tune in, hear yourself.
2. The opponent at the end of the wire, even without being close, is able to hear what his interlocutor does, it is caused by pressure on a diaphragm at a different angle, which changes the sound, so you can easily find out, there is a companion during a conversation or physical exercises. Making a call with a commercial or business goal, unacceptably fill the ether with noises and thereby disrespect.
3. Representation and greeting, key rule of each businessworker employee. After the moment when the handset was removed, it is necessary to politely welcome and fully imagine, indicate the name of the company in which you work and, if necessary, specify the position and purpose of the call.
4. Learn from the interlocutor whether he can speak at the moment if he has time. If there is a time, but it is not enough, to summarize the goal and the essence of the call without using third-party issues.
5. Despite the general rules of etiquette, in the overall business or telephone business communication, it is necessary to limit some elements of etiquette. For example: "Sorry that I took away your time" - His synonym "Thank you for paying time to me."
6. After the end of the call, it is necessary to politely say goodbye and, if you wish, thank for your time.

IMPORTANT: On incoming phone calls must be answered instantly.

telephone conversation regulates the image of the company

Video: "Business telephone communication"

Etiquette business letter

Over time, letters as within and outside the organization received some changes and at the time of the present time, began to be used much less often, but nevertheless each employee is aware of the prestige of the organization, they need to know.

1. Using clean, not mint, snow-white paper.
2. The use of official templates and forms in which the address and contact information of the organization are specified.
3. Numbering pages, starting with the second or third, in addition to the title.
4. Following the rules of spelling, punctuation, grammar and semantics of proposals. A logically constructed proposal does not cause additional questions and accurately explains what the interlocutor had.
5. As in the telephone decade, it is necessary to use a greeting and farewell in polite uniform. For example: "Good afternoon, dear Igor Nikolayevich ...

business etiquette applies to all types of business communication

Business Correspondence

During its existence, the Internet has become not only a treasure of information and world history, but also a kind of philosophy. Internet users stimulate fast, compressed, but informative communication, which is capable of maximizing time, thereby creating the ability to expand the spectrum, both clientele and human functions.

Basic rules for business communication on the Internet:

• It is necessary to pay attention to the semantics of the proposal and not pouring "water"
• Quickly react and respond to messages
• Active visits to the e-mailbox
• Politeness
• Follow spelling, punctuation and grammatical rules

chatting in Internet

Video: "Basic rules for business communication on the Internet"

Business man values \u200b\u200btime

Time cannot be multiplied or accumulated, time cannot be transferred, time is a resource that has all people, and its effectively use can lead to the desired result.

Business people seek to use their time rationally, guided by systemic motivations from here, and a well-established cliché formed, equalizing business people their time and work for money or career success.

time control

Observe a commercial secret

According to established legal acts, laws and agreements, both in the state and organizational level of an enterprise or company there is such a thing as a commercial secret in the enterprise.

Commercial mystery is hidden from the eye of competitors, as it carries the value and use of special technologies and resources in production. It is not available for the second and third parties, her disclosure on the part of the founders usually leads to a violation of the terms of society. A person who owns a commercial secret in the right to hide it and restrict access.

trade secret

At work to work

Most often, the work is hampered by external stimuli, habits or personal reluctance are engaged in this profession. In order to determine the exact reason, it is necessary to analyze your working day and try to exclude classes without which you will be able to save time.

The distraction from the performance of the work is quite natural brain reaction on the algorithmic actions that are not interested in. It is also quite natural that instead of thinking about reports and settlement accounts, you can think about a neighbor's friend or chestnuts. In these cases, it is recommended to concentrate and do some exercises.

• remember why or for whom you make money
• look pluses in the work that currently perform
• plan a productive working time during the day and time that can be placed on vacation
• remember about career growth
• translate Breath
• concentrate several times in one point
• remember that if you force yourself to work, nothing good will not work, it is necessary to find the pros and incentives to work, so as not to separate the time on the principle of "tolerate" / Relax

multitasking

Observe the Work Hierarchy: Slave - Head

• The fulfillment of the general standards of subordination, regulates the relationship between employees and the boss, as well as contributes to the creation of a favorable internal climate in the office.
• One of the best ways to support the distance between the boss and subordinates can be considered tacticaland respectfulthe relationship that will help do not move the line to the boss toward an authoritarian style, and will help the subordinate not to see in the head of a friend, buddy or enemy.
• Pursuing the principle remote Neutral interaction can also be avoided by many gender, age, officials and personal problems. Thus, the head is in open access for subordinates.

Also, workers should be remembered about the rules of business communication, which also act inside the office, to be extremely polite and tactful.

distance attitude

Maintain positive relationships with team employees

The team at work is not only the tribesmen engaged in a common matter and goals, these are also new acquaintances, perhaps even friends, but sometimes relations in the team can be extremely negative and even demand the help of a psychologist. That is why it is recommended to maintain positive relations in the team before the manifestation of conflicts.

• In the case of the first manifestations of difficulties in the team, it is necessary to enter into a state of psychological adaptation and determine positive work with this team and the company.
• In case of detection of an error in the work - to solve itself, and in the case of a serious error, which can harm a common cause - contact colleagues with an indication of their error.
• It is necessary to behave naturally not to show obsessiveness and not cause a negative attitude towards yourself.
• If you have a detractor, do not put a cross on a person, in any case you need colleagues and especially business partners.
• Find compromises in difficult situations.
• Stay a friendly and friendly person.
• For lunch breaks, use your time to discharge a little atmosphere, it is possible to even laugh with colleagues.
• Remember the important dates of the company and its employees.

Reception of delegations

For the organization, one of the most difficult and important days can be considered, the day of visiting delegations. Usually, delegations come to exchange between information companies and the expansion of contacts.

A visit to the delegation is fixed, and in detail the moments regarding the time of stay of the delegation on the territory of the country, the cultural program, the cost schemes.

Reception of the delegation is divided into several stages:

1. Meeting a group of representatives of the company with a delegation at the airport
2. Transportation of a delegation to the hotel
3. Placing a delegation at the hotel
4. Polite visit, meeting of the head of the delegation with the head of the company for gratitude
5. Negotiation
6. Coffee pauses
7. The cultural program
8. Events according to Protocol
9. Presentation of gifts and souvenirs

During the reception of the delegation, it is necessary to: remember and honor foreign culture, religion; show interest in culture; limit condemnation and confirmation of criticism; Extract the topic related to religion, politics from the discussion turnover, as well as refrain from gestures.

Not knowledge of rules leads to loss of prestige, money, business

The business scope can be represented as a company with its own laws and regulations, following which, it is possible to achieve the desired result.

The main engine of personal academic performance is the ability of the individual to act qualitatively, informally, individually, charismatic, logical, accurately, with the ability to present himself and the desire to develop on the hierarchy.

With the rational use of common skills, it is possible to determine for yourself the career ladder and act perfectly, achieving the desired.

Video: "Time value or time \u003d money"